COVID-19. New challenges and new solutions at the University of Warsaw Library

This article aims to address how the COVID-19 pandemic influenced the University of Warsaw Library’s work from 2020 to 2021. Analyses of BUW’s situation in 2020 and 2021 based on published reports by the heads of the library’s organisational units as well as the author’s own observations and experiences reveal that the COVID-19 pandemic forced the BUW to organise its work and services in unusual ways. The results are evident in the use of new technologies and electronic resources. Furthermore, the experience gained during the pandemic helped BUW introduce new solutions, processes, and workflows which could be valuable for future use in similar situations and for the patrons’ benefit.