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Rozwój e-urzędu na przykładzie Zakładu Ubezpieczeń Społecznych

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dc.abstract.enThe Social Insurance Institution (ZUS) is a leading office developing digital services for citizens and an important element of e-administration in Poland. Its digital reforms are part of the process of building the e-administration. For several years, ZUS has been implementing strategies and projects aimed at increasing customer satisfaction. It is possible thanks to innovative solutions in customer service, as well as a transparency and efficiency in managing public funds. The implemented modern reforms brought measurable financial benefits and positive qualitative changes, which resulted in an improvement in the public opinion of the institution. The strategic plans of ZUS, including “Strategy of the Social Insurance Institution for the years 2021–2025” and “IT development strategy in ZUS for 2021–2025”, sets out the continuation of the direction of reforms and projects, mainly related to the expansion of the scope of application of modern IT solutions.
dc.affiliationUniwersytet Warszawski
dc.contributor.authorUścińska, Gertruda
dc.date.accessioned2024-01-25T19:29:09Z
dc.date.available2024-01-25T19:29:09Z
dc.date.copyright2023-01-22
dc.date.issued2022
dc.description.accesstimeAT_PUBLICATION
dc.description.financePublikacja bezkosztowa
dc.description.number16
dc.description.versionFINAL_PUBLISHED
dc.description.volume92
dc.identifier.issn0137-4346
dc.identifier.urihttps://repozytorium.uw.edu.pl//handle/item/118855
dc.identifier.weblinkhttps://studiaiuridica.pl/resources/html/article/details?id=234998
dc.languagepol
dc.pbn.affiliationlaw
dc.relation.ispartofStudia Iuridica
dc.relation.pages367-383
dc.rightsCC-BY
dc.sciencecloudnosend
dc.subject.ene-administration, ZUS, e-projects, public administration, cyberspace
dc.subject.ple-urząd, ZUS, projekty cyfrowe, administracja publiczna, cyberprzestrzeń
dc.titleRozwój e-urzędu na przykładzie Zakładu Ubezpieczeń Społecznych
dc.typeJournalArticle
dspace.entity.typePublication