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Features of effective crisis communication based on public relations profession research.

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cris.lastimport.scopus2024-02-12T20:54:04Z
dc.abstract.enThe way of conducting communication during the image crisis is a special type of challenge for the company. Lack of preparation of the company for proper communication management may be crucial in averting and/or reducing the effects of crises. The paper presents the results of research conducted among experts from the PR industry and representatives of the largest Polish enterprises from the 500 List compiled by "Rzeczpospolita" daily newspaper. The vast majority of Polish enterprises show an open-minded approach to crisis communication. Companies from oppressive industries, where crises occur more often, are better prepared for crisis communication. The determinants of effective communication in the situation of image threats are, according to the leaders of public relations agencies, anti-crisis preparation, presence of procedures, openness and honesty in communication processes as well as quick response time.
dc.affiliationUniwersytet Warszawski
dc.contributor.authorTworzydło, Dariusz
dc.contributor.authorSzuba, Przemysław
dc.contributor.authorZajic, Marek
dc.date.accessioned2024-01-25T00:39:37Z
dc.date.available2024-01-25T00:39:37Z
dc.date.issued2018
dc.description.accesstimeAT_PUBLICATION
dc.description.financeNie dotyczy
dc.description.numberSpecial Issue
dc.description.versionFINAL_PUBLISHED
dc.description.volumeVolume 4
dc.identifier.doi10.2478/SC-2018-0033
dc.identifier.issn2450-7563
dc.identifier.urihttps://repozytorium.uw.edu.pl//handle/item/107028
dc.identifier.weblinkhttp://socialcommunication.edu.pl/wp-content/uploads/2019/04/Social-Communication_SpecialIssue_2018_v3.pdf
dc.languageeng
dc.pbn.affiliationsocial communication and media studies
dc.relation.ispartofSocial Communication
dc.relation.pages128-135
dc.rightsOther
dc.sciencecloudnosend
dc.subject.encrisis communication
dc.subject.enoppressive industries
dc.subject.enanti-crisis immune system of enterprises
dc.subject.enpublic relations
dc.subject.enmarket research
dc.titleFeatures of effective crisis communication based on public relations profession research.
dc.typeJournalArticle
dspace.entity.typePublication