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Trust in dialogue systems

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cris.lastimport.scopus2024-02-12T19:48:19Z
dc.abstract.enThis chapter presents the results of theoretical and empirical research on the development of trustworthy dialogue systems, as well as on the influence of language understanding and processing on users’ trust in dialogue systems. In the context of the automation of corporate communication management, the following research questions are important: how to build a trustworthy bot (design aspect), how to evaluate trust in the bot (analytical aspect), and how to increase trust in the bot (management aspect). During the research, the linguistic criteria of trust evaluation towards dialogue systems were identified. The empirical study concerned the analysis of human reaction towards bots’ operations in difficult psychological situations where communication requires trust and discretion.
dc.affiliationUniwersytet Warszawski
dc.contributor.authorFilipczyk, Agnieszka
dc.contributor.authorKostrzewa, Agata
dc.contributor.authorFilipczyk, Barbara
dc.contributor.authorWasilewski, Jacek
dc.date.accessioned2024-01-28T12:05:26Z
dc.date.available2024-01-28T12:05:26Z
dc.date.issued2022
dc.description.financeNie dotyczy
dc.identifier.doi10.4324/9781003266495
dc.identifier.urihttps://repozytorium.uw.edu.pl//handle/item/137765
dc.identifier.weblinkhttps://www.taylorfrancis.com/chapters/edit/10.4324/9781003266495-15/trust-dialogue-systems-jacek-wasilewski-barbara-filipczyk-agata-kostrzewa-agnieszka-filipczyk
dc.languageeng
dc.pbn.affiliationsocial communication and media studies
dc.publisher.ministerialRoutledge
dc.relation.bookTrust, Organizations and the Digital Economy. Theory and Practice
dc.relation.pages156-167
dc.rightsClosedAccess
dc.sciencecloudnosend
dc.subject.entrust
dc.subject.enbot
dc.subject.encommunication
dc.titleTrust in dialogue systems
dc.typeMonographChapter
dspace.entity.typePublication