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Analysis of e-Banking Websites’ Quality with the Application of the TOPSIS Method – A Practical Study

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cris.lastimport.scopus2024-02-12T19:44:25Z
dc.abstract.enThe main objective of this article is to identify the best e-banking websites in Poland in 2017 from the point of view of individual clients. The use of new ICT technology tools to contact e-banking customers creates a competitive advantage for the banks and presents the possibilities of providing banking services in the way which would be most convenient for the clients. The authors’ research examines the possibilities of the applications of the multi-criteria methods to evaluate e-banking websites in Poland. In the present study, the authors used the TOPSIS multi-criteria method. In order to obtain the data for the analysis, the authors’ created an electronic spreadsheet of evaluations which was made available on the Internet, and the participants for the study were selected with purposeful random sampling. Subsequently, on the basis of the obtained scores, the authors carried out analyses and presented the findings, together with the conclusions and recommendations resulting from the study. The authors’ own contribution to the research was the specification of the preferences of the website evaluation criteria as the main determinants of the perception of the websites’ quality, the identification of the best e-banking websites on the basis of the selected multi-criteria method as well as the formulation of conclusions which could be the starting point for the creation of a new, relevant solution to be applied in the area.
dc.affiliationUniwersytet Warszawski
dc.conference.countrySerbia
dc.conference.datefinish2018-09-05
dc.conference.datestart2018-09-03
dc.conference.placeBelgrade
dc.conference.seriesInternational Conference on Knowledge-Based and Intelligent Information and Engineering Systems
dc.conference.seriesInternational Conference on Knowledge-Based and Intelligent Information and Engineering Systems
dc.conference.seriesshortcutKES
dc.conference.shortcutKES
dc.conference.weblinkhttps://scholar.google.com/scholar_url?url=https://www.sciencedirect.com/science/article/pii/S1877050918312158/pdf%3Fmd5%3D2e8349b49d398dffcace32ab8699f533%26pid%3D1-s2.0-S1877050918312158-main.pdf&hl=pl&sa=T&oi=ucasa&ct=ufr&ei=5XAFX6K8G4rkmQHJkI3gDQ&scisig=AAGBfm1IwaHve4HMgTR4PO7oSmUvfrCeXg
dc.contributor.authorChmielarz, Witold
dc.contributor.authorZborowski, Marek
dc.date.accessioned2024-01-24T16:29:22Z
dc.date.available2024-01-24T16:29:22Z
dc.date.issued2018
dc.description.financeNie dotyczy
dc.description.volume126
dc.identifier.doi10.1016/J.PROCS.2018.07.256
dc.identifier.issn1877-0509
dc.identifier.urihttps://repozytorium.uw.edu.pl//handle/item/100612
dc.identifier.weblinkhttps://www.sciencedirect.com/science/article/pii/S1877050918312328?via%3Dihub
dc.languageeng
dc.pbn.affiliationmanagement and quality studies
dc.relation.ispartofProcedia Computer Science
dc.relation.pages1964-1976
dc.rightsClosedAccess
dc.sciencecloudnosend
dc.subject.enelectronic banking evaluation of the websites TOPSIS website development factors
dc.titleAnalysis of e-Banking Websites’ Quality with the Application of the TOPSIS Method – A Practical Study
dc.typeJournalArticle
dspace.entity.typePublication