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The effect of overflow at workplace on employees productivity and being

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dc.abstract.enThe constant inflow of e-mail messages, documents or the need to deal with workplace procedures has resulted in many employees being exposed to information overload. Experiencing overload can be problematic from an organizational perspective diminishing the accuracy of decision-making, personal well-being, levels of experienced stress, job satisfaction, but also decision making, innovation, productivity, and fulfillment of job responsibilities. Two studies investigated the effect of overflow induced by email segregating task on cognitive performance and physiological markers of stress and cognitive load: heart rate (HR) and heart rate variability (HRV). In Study #1. 134 participants were assigned to the overflow or control conditions and their subjective feeling of overload and cognitive performance were measured. In the overload condition participants reported higher levels of overload and exhibited lower levels of cognitive performance in a subsequent task as measured by mean response time and number of errors in the Stroop task. In Study #2. Twelve participants completed 3 sessions consisting of 3 tasks each. HRV was lower during the overflow task than during baseline indicating a greater cognitive load during the overflow condition. This effect did not diminish with repeated exposure to the overflow task. HR decreased during subsequent overflow tasks relative to baseline indicating the within-session habituation of stress in response to repeated exposures to the overflow task. Participants’ self-response regarding core affect showed no difference between the overflow tasks relative to baseline. This indicates that physiological measurement of overflow may provide insight into monitoring overflow not available with questionnaire methods. Negative consequences of overloading are very important from the point of view of the organization, because impairment of cognitive tasks can translate into worse decision making and more mistakes made by employees, while a decrease in heart rate variability can lead to health consequences.
dc.affiliationUniwersytet Warszawski
dc.conference.countryPolska
dc.conference.datefinish2018-09-27
dc.conference.datestart2018-09-26
dc.conference.placeWarsaw
dc.conference.series33rd International Scientific Conference on Economic and Social Development – "Managerial Issues in Modern Business"
dc.conference.series33rd International Scientific Conference on Economic and Social Development – "Managerial Issues in Modern Business"
dc.contributor.authorKuźmińska, Anna
dc.contributor.authorKowalczyk, Katarzyna
dc.contributor.authorNowak, Krzysztof
dc.date.accessioned2024-01-26T10:11:31Z
dc.date.available2024-01-26T10:11:31Z
dc.date.issued2018
dc.description.financeNie dotyczy
dc.identifier.urihttps://repozytorium.uw.edu.pl//handle/item/122198
dc.identifier.weblinkhttps://www.esd-conference.com/upload/book_of_proceedings/Book_of_Proceedings_esdWarsaw2018_Online.pdf
dc.languageeng
dc.pbn.affiliationmanagement and quality studies
dc.relation.pages322-331
dc.rightsClosedAccess
dc.sciencecloudnosend
dc.subject.enCognitive Load Employees Well-Being Heart Rate Variability Stroop Task Workplace Overflow Workplace Stress
dc.titleThe effect of overflow at workplace on employees productivity and being
dc.typeJournalArticle
dspace.entity.typePublication